Last updated: November 10, 2026. Disclosure: Mayolia and eKoPlayer have the same owner. We recommend it where it fits and say where other options are better.
When TiviMate is not working, the cause is usually one of four things: a playlist or login the server now rejects, a VPN in the way, a guide (EPG) that has not refreshed, or a device that cannot install the app. Start by restarting the app and testing the same playlist in a second player, because that one step tells you whether TiviMate or your provider is at fault.
TiviMate is made by Armobsoft FZE and runs on Android TV and Fire TV. It is free with an in-app Premium upgrade. There is no iPhone, Apple TV, Samsung or LG version, so any App Store app using the name is a clone.
Why is TiviMate not loading?
| Symptom | Usual cause | Try this |
|---|---|---|
| Spins forever or closes at launch | Corrupted data, low storage or a stuck update | Restart the device, clear cache, free up space |
| Playlist added but no channels | Wrong URL or credentials, expired account | Open the playlist link in a browser |
| Channels load, streams do not play | Dead stream, connection limit, VPN | Turn off VPN, test another channel |
| Guide empty | EPG not downloaded or not matched | Update the guide manually |
| Cannot install on Fire TV | Not in the Amazon Appstore, or a Vega OS device | See the Fire TV section below |
| Premium features missing | Purchase not tied to the device or account in use | Check the in-app Premium screen and the store account |
How do you fix TiviMate not loading channels?
- Restart the app and the device. On a Fire TV Stick, unplug it for 30 seconds.
- Test the playlist link in a browser. An M3U link should download or show text. An error page means the link is dead; ask your provider for a new one.
- Check your credentials. For Xtream Codes, the server URL, username and password must match exactly. See Xtream Codes vs M3U.
- Update the playlist. Open Settings, choose the playlist, and run an update. Note any error text; our error code table explains the common ones.
- Remove and re-add the playlist. This clears a stuck cached copy.
- Clear the app cache. On Fire TV: Settings → Applications → Manage Installed Applications → TiviMate → Clear cache. Clearing data wipes your playlists, so write down your details first.
- Free up storage. A full Fire TV Stick with little free space is a classic cause of crashes.
Why is TiviMate not updating the EPG?
The guide is a separate file from the channel list. If the provider’s guide address is wrong, empty or slow, channels load but the grid stays blank. Update the guide by hand from the playlist settings and give it a few minutes on big lists. Wrong times are a different issue, covered in our IPTV EPG not working guide.
Why is TiviMate not working with a VPN?
Two things go wrong. Some providers block VPN address ranges and answer with a 403 or similar. And some VPN apps on Fire TV and Android TV slow the connection enough to cause buffering or time-outs. Turn the VPN off and test. If it works, switch servers or ask your provider whether VPNs are allowed. More in IPTV not working with a VPN.
Why is TiviMate not installing on Firestick?
First, find out what your Fire TV runs. Go to Settings → My Fire TV → About. If it says Fire OS, you can sideload apps. If it shows “OS 1.x”, you have an Amazon Vega OS device, such as the Fire TV Stick 4K Select or the 2026 Fire TV Stick HD. Those only install apps from Amazon’s own store, so you cannot sideload TiviMate or any other IPTV player. See IPTV on the Fire TV Stick 4K Select.
On Fire OS devices, TiviMate is not in the Amazon Appstore, so the usual route is sideloading with the free Downloader app. A few common stumbling blocks:
- Turn on Settings → My Fire TV → Developer Options → Install unknown apps → Downloader. On some versions the setting is named “Apps from Unknown Sources”.
- Free up storage before you install.
- Use the developer’s own download source only. Skip APK mirror sites and “premium unlocked” versions; they are a common route for malware.
The full routine is in how to install IPTV on a Firestick.
What happened to TiviMate on the Play Store in July 2026?
The Google Play listing was reported missing in July 2026. It was listed again by November 2026 on the official Play listing. Reports in March 2026 also said around 36 IPTV apps were removed from the stores, and some came back. The takeaway: store availability for IPTV apps changes, so install from the official listing and keep a note of your playlist details in case you have to reinstall.
TiviMate Premium or account login problems
If Premium features vanish after a reinstall or on a new device, check which store account you are signed into and look at the Premium screen inside the app. For billing or restoring a purchase, contact TiviMate’s developer through the support option inside the app.
Is it the app or the provider?
Take the same playlist and load it in a second player. If the second player shows channels and plays them, TiviMate is the problem. If both fail with the same message, the playlist, the account or the provider is at fault.
eKoPlayer works well as that second player. Its 7-day free trial starts by itself and needs no account, and it ships empty so you add your own M3U, M3U8 or Xtream Codes details. It runs on Android TV, Google TV, Fire TV devices with Fire OS (sideloaded), Android phones, iPhone, iPad, Apple TV and Samsung TVs from 2021. It does not run on Vega OS Fire TV devices, LG (not yet), Roku, Windows or Mac.
When should you switch from TiviMate?
Stay if it works for you. TiviMate’s Play listing names recording, and eKoPlayer has no recording or DVR. Switch if you need a player on a platform TiviMate does not cover, such as Apple TV or Samsung, if the install keeps failing, or if you want a one-off price per device ($5 for one year with no auto-renewal, or $10 once). The side-by-side is in our TiviMate alternative page, and other options are in best IPTV app for Firestick.
Frequently asked questions
Why does TiviMate say no channels?
Usually the playlist did not download. Check the link in a browser and confirm the account is active with your provider.
Does TiviMate work on Samsung or LG TVs?
No. It runs on Android TV and Fire TV. App Store or other store apps using its name are clones.
Is TiviMate free?
It is free with an in-app Premium upgrade. Check the official listing for the current price.
Can I use TiviMate on a Vega OS Fire TV Stick?
No. Vega OS devices only install apps from Amazon’s own store and cannot sideload.
Should I reinstall TiviMate?
Only after trying a restart, a playlist re-add and a cache clear. Save your playlist details first.